Rail Replacement Coordinator - Greater Anglia

Application Deadline: 31 January 2026

Department: TUK Rail Replacement

Employment Type: Zero Hours

Location: Greater Anglia

Compensation: £14.06 / hour

Description

The core role will be working as a Rail Replacement Coordinator across Essex, Cambridgeshire, Suffolk and Norwich network, during times of disruption and pre-planned work, we also have some requirement to assist our special events teams.

Key Responsibilities

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.

Skills, Knowledge and Expertise

Great attention to detail
Strong decision-making skills
A systematic approach to working
Available to work flexibly and at short notice

Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements

Benefits

Ultimate flexibility – pick and choose when you work, where you work.
You will be fully trained to each component of the role you will be undertaken. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
Competitive salary, £14.06 per hour, and range of other benefits
Access to our employee assistance programme

Applied

Interview

Offer

Onboarding Stage

Hired